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(Proficient)Full-time • Prague
Seniority: Mid level • Education: Secondary education
Assistance Center Coordinator with Ukrainian and English language
Become a member of a team of specialists helping travellers worldwide in uncomfortable situations. You would work closely with our medical and transport team. The main task is daily contact with our clients abroad, hospitals, airline companies, tour operators etc.
We are currently looking for Ukrainian and English speakers to strengthen our Prague-based teams.
Main responsibilities:
Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and other Euro-Center Offices.
Register all communications and take action in the systems provided by the company (Globo, Outlook, telephone system and others)
Register and adjust reserves for services requested when necessary, up to the authorised financial limit.
Coordinate adequately all logistic arrangements locally and internationally.
Coordination with the Medical Team according to Euro-Center’s escalation process
Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case.
Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
Follow the customers’ guidelines and Service Level Agreements (SLA) according to Euro-Center’s regulations and GDPR Instructions.
Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)
Upon AC and EC management request, to conduct other functions related to the assistance center activity
Requirements:
Native or Advanced (level C2) knowledge of Ukrainian
Advanced English - it is our internal company language
Experience in working in customer service is an advantage
Empathy towards customers
Good level of organisation, multi-tasking and effective time management
Flexible and fast thinking, cool-headed in stressful situations
Ability to analyse a situation and find a solution
Being ready to learn and follow given procedures and rules
Time flexibility (work in shifts 24/7) - Night coordinator is a coordinator who works 12-13 night shifts and 2 morning or afternoon shifts a month
Required start: immediately or according to an agreement
Important: Work and residence permit in the Czech Republic
What we offer:
Background of a stable international company with 12 branches worldwide
Multinational environment and daily communication in foreign languages
Very interesting and varied job
Initial training based on international professional know-how
Quick gaining experience in making independent decisions and work distributionukr
Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)
Modern offices in Karlín (one of Prague's liveliest districts)
Possibility of Home office - Possibility to work majority shifts from home ( after probation period)
Quarterly paid bonuses based on performance
To have a better understanding of our company and daily responsibilities, please see our CASE STUDIES. (https://www.euro-center.com/#callUs
https://www.euro-center.com/about-us/#jobsAvailable).
If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.
We are looking forward to receiving your applications!
Job position benefits
