Description
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The Direct Sales Lead provides expert knowledge and is responsible for driving delivery of the direct sales activities through face-to-face, inbound/outbound phone, or door-to-door channels, which drive the sales of products and services directly to either consumer or business customers. Focusing on new business and developing existing customer accounts for higher penetration through customer account management.The Direct Sales Lead focusses on performing business dealings, negotiations and signing up contracts and identifying opportunities and strategies to win business from the customers.Typically reports to Senior Direct Sales Manager.
Job Responsibility
- Executes the timely delivery of sales activities, in line with sales targets, around customer acquisitions, customer retentions and customer care within assigned sales segment (including Consumer or Business);
- Ensures that the sales solutions for customer needs and requirements are aligned to the Vodafone sales strategy;
- Plans and develops a customer specific strategy and business plan in line with Vodafone�s product and service portfolio;
- May guide team in understanding the customer industry;
- Builds and maintains strong relations and works closely with internal stakeholders to deliver activities in response to internal/external business issues that impact upon revenue, cost or margin;
- Demonstrates strong communication skills and effectively interacts with wider stakeholder groups;
- Works effectively with colleagues to influence customers� decisions through specific sales skills and product and industry knowledge;
- Uses best practice knowledge to provide thought leadership for delivery of negotiations and signing up contracts;
- Influences customer decisions through specific sales skills and product and industry knowledge;
- Cooperates with internal teams (e.g. Technology, Marketing, Commercial Management) on the preparation of individual business customer solutions based on customer requirements.May provide informal guidance to junior staff.
Skills
Selling Business Outcomes
Social and Digital Selling
Sales Methodologies and Processes
Commercial Acumen in the B2B Environment
Customer Centricity
Sales Tools
B2B Product Knowledge and Proposition Delivery
Account Management
Competitor Awareness and Cross Sell
Critical Thinking
Building Rapport
Product/Solution Proposition Strategy and Design
Data Analytics and Insights
Dynamic Prioritisation and Multi-tasking
Business and Commercial Acumen
Storytelling
Objection Handling and Negotiation
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
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