Key Account Manager - Content


 

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We’re Kiwi.com, and we’ve redefined flight search forever. Our travel hacks help people uncover great savings and new ways to navigate the world. We’re already bookmarked by many customers and respected by all kinds of partners, from travel to banking. The next step is to become a leading travel brand across Europe and beyond. With experts in everything from brand and marketing to customer experience and business development, our Commercial team knows it’s not just about the data. They’re focused on finding ever-more creative ways to harness their insights and deliver services and content that reach even more customers. Then keep them coming back for more.

Gather the best possible travel content for a traveller by obtaining it from direct suppliers (airlines) or indirect suppliers (agencies, wholesalers, etc), as well ground transport carriers & providers worldwide.
Improve Kiwi.com competitiveness by fostering good relationships with these suppliers and getting commercial agreements (commissions, private fares, etc.) and potentially bringing additional revenue for the company.
Regularly monitoring the airline industry in order to identify all airlines and suppliers which are at risk, warn the finance department prior to a potential bankruptcy and be proactive to try preventing financial loss for the company.

Key Responsibilities

    • Target new potential suppliers [partners or carriers], negotiate and close the deals.
    • Conduct commercial negotiations with the existing suppliers in order to get the better content. Either by negotiating better fares or better reward for the sales.
    • Manage to retain and develop the supplier relationship via analysis, reports, and regular meetings to optimize the portfolio of Airlines, Booking and Ticketing partners.
    • Negotiate, summarize, and provide operational (with CS or GDS team) and financial (reporting, invoicing) data collection from suppliers, as well their maintenance and continuous optimization.
    • Attend for internal and external efforts to implement new integrations in order to release them in production. This involves gathering materials and information that were required for the implementation, facilitation of communication between all engaged parties, while following the internal procedures and checklists.
    • Intermediate and escalate to the Supplier's responsible, as well the "Leader of Key Supplier Managers", in case of significant issues with suppliers, what must be done with the relevant details and technical summaries. Also manage to mitigate and/or avoid similar future issues.
    • Reflect all business activities in internal materials and tools (CRM, reporting tools, pipeline tools...) in order to allow the alignment within the team.

Technical/Professional qualification

    • Minimum of 2 years of work experience in the Travel industry, preferably in airline's content and fares distribution.
    • Demonstrable experience within complex negotiations.
    • Advanced digital skills (Excel, Google Sheets, Chrome, basic Analytical tools).
    • Advanced level of English (B2) - written and spoken.
    • Desired basic knowledge about GDSs (Global Distribution Systems).

Personal/Leadership skills

    • Strong numerical and analytical skills.
    • Detail oriented, reliable and accurate person.
    • Interpersonal relationship skills, ability to build rapport with individuals of different cultures.

Specific role requirement

    • Availability to travel.
    • Have contact to multiple travel industry professionals.

We offer you

    • We give our employees the freedom to choose between the environment of work from home and our office in Prague, situated in the heart of the Karlin district with an in-house gym, sleeping spots, canteen, showers, chillout zones, and free refreshments.
    • We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
    • Hardware from Apple or Microsoft based on your preferences.
    • Unlimited contracts within a forward-thinking and ambitious company.
    • Relocation package (including visa transfer support).
    • We're rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries.
    • Grow.Kiwi program which supports parents and keeps them engaged with the company.
    • Dogs, kids, and parties are welcome in our offices.
Interested? Join us and hack the traditional ways of travel!

Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

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